Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed facilisis, metus vel porttitor iaculis, libero ipsum congue nisi, quis cursus arcu eros quis nulla. Phasellus fringilla eu metus nec ultrices. Sed ut accumsan purus.
Learn More
Effective communication lies at the heart of thriving business relationships and is a key factor in successfully managing large-scale real estate transactions. Pathway Homes, a single-family rental investment company, knows this well. They have chosen vendors that prioritize proactive and frequent communication to assist them in closing their transactions.
Endpoint’s mission is to make home closing easy for all. It offers investors like Pathway a simplified closing experience that blends the knowledge and skills of title and settlement experts with the latest technology to optimize operations and keep transactions running on track.
This case study highlights how Pathway has achieved faster and more efficient closings with the help of Endpoint’s expert team and technology.
Expanded to 4 new markets
closing rate with zero cancellations due to title errors
hours saved on closings
in documentation and recordings
Streamlined from 3 title companies to 1
.svg)
of Pathway Homes’ transaction team
Pathway Homes is a single-family rental investment firm whose mission is to create more homeowners across the nation. Pathway was founded in 2021 with a unique rent-to-own approach, where individuals can pay to lease a home with the option to purchase it in the future. Amidst high mortgage rates and rising property prices, Pathway's innovative model presents renters with a viable path to realizing their homeownership dreams.
When Pathway started forming relationships with vendors for services like title and settlement, they encountered challenges with some vendors that caused them to carefully consider who they wanted to align with.
Talisha McClaney, a transaction coordinator at Pathway, emphasized the delicate art of coordinating with various stakeholders, describing her role as a pivotal "connector" who collaborates closely with agents, title companies, inspectors, and internal teams. The role requires significant coordination and communication skills. While she enjoys the daily variety of her role, she acknowledges facing hurdles related to “inconvenient, complicated workflows, and inaccurate transaction documentation from certain title companies.”
Dan Claiborne, head of acquisitions for Pathway, shared similar concerns. “When working with smaller brick-and-mortar title companies, each had different processes with so many different parts,” Claiborne said. “We were looking for a title company that could provide one set of defined processes for all markets, allowing us to scale efficiently and cost-effectively.”
Over time, Pathway expanded its network of preferred title vendors, selecting companies with a proven track record of successful collaboration. The main factors Pathway considered when selecting title vendors were communication, due diligence with paperwork, and overall successful closings.
Our goal is to “make sure deals are accurately closed on time, and if we can complete them in an expedited manner, then that’s a success,” McClaney shared.
When Pathway mentioned they wanted a title company that could help them scale with a single repeatable process, the Endpoint team knew they could help. Pathway chose Endpoint because it met their needs for accuracy, speed, and national reach.
While every transaction is nuanced, Endpoint has developed automated workflows for the closing process to optimize customer service capabilities and drive efficiency.
Endpoint technology uses artificial intelligence (AI) to scan documents and verify basic information, like names or addresses, to save Endpoint closing specialists the time they’d spend manually typing in information while limiting potential errors. This helps Endpoint offer better service to customers by assisting the closing team in delivering the right solutions quickly, which allows customers to receive prompt answers without enduring lengthy wait times for assistance.
“We are committed to proactively communicating with our clients,” shared Shawna Hernandez, chief operating officer at Endpoint. “So, while we use technology to enhance our team’s efficiency, we have seasoned closing specialists on the ground reviewing documents and supporting customers as needed.”
Claiborne, who was seeking a nationwide service provider, appreciated Endpoint's affiliation with First American. “There’s a comfort knowing you have the backing of a national underwriter and title insurance provider that can provide the coverage and reach we are looking for,” Claiborne said.
Between Endpoint’s vast licensing across the country and its ability to tap into First American resources, Endpoint is set up to service deals nationally as Pathway continues to expand to new markets.
Through the combination of people, process, and technology, Endpoint delivers a closing experience that is simple, secure, and consistent at scale.
We assemble the brightest minds in tech and real estate to reimagine the home closing experience.
Our centralized operating model ensures consistency and security at scale.
Innovative yet accessible technology turns piles of paperwork into easy tasks that can be completed from anywhere.
Transaction coordinators at investment firms often spend precious time chasing updates, sorting through emails, and manually monitoring closing stages. Endpoint addresses these inefficiencies by providing real-time notifications of pivotal moments during the title and settlement process, reducing notable delays.
“I can't stress enough that communication and response time are vital,” McClaney said. “Endpoint makes it convenient for the agents and the parties involved to quickly reach a representative.”
When asked what she values most about the Endpoint experience, McClaney noted that she can easily access documents directly from the Endpoint app at any time. This acts as another way to enhance communications, as she doesn’t have to call a title company anytime she needs to find a document related to a current or past transaction.
Since working with Endpoint, the Pathway team has reported a very positive experience.
“The Endpoint team has top-tier communication, and we’ve experienced a 100% successful closing rate. We have never had to cancel or transfer a transaction from Endpoint due to title errors or communication issues,” said Mark Howell, acquisitions manager at Pathway.
McClaney stated that she has always reached someone quickly when needed. The team responds quickly via email and phone, which has kept Endpoint at the top of their preferred list.
The Pathway team attributes their ongoing success with Endpoint to the "minimal-to-almost-zero error rate in documentation and recording," highlighting the crucial role of accuracy in preventing delays and enhancing efficiency, according to Howell.
Battle-tested UX
National Scalability
Automation
T&E Consulting
Data
Partnerships
API
SSO
Together, Pathway Homes and Endpoint have closed deals successfully by prioritizing communication, efficiency, and a standardized closing process across transactions. Both teams have achieved remarkable success in closing deals swiftly and accurately, with an exceptionally high success rate and reduced errors.
The commitment to excellence and the alignment of goals between Pathway Homes and Endpoint has improved Pathway’s closing experience and elevated the standards of reliability and trust within the industry. This collaborative effort is a testament to the power of effective communication and strategic relationships in driving mutual growth and success in the real estate landscape.
To learn more about working with Endpoint to close investor deals, visit endpoint.com/investors.
“The Endpoint team has top-tier communication, and we’ve experienced a 100% successful closing rate. We have never had to cancel or transfer a transaction from Endpoint due to title errors or communication issues.”
“There’s a comfort knowing you have the backing of a national underwriter and title insurance provider that can provide the coverage and reach we are looking for.”
Transaction coordinators at investment firms often spend precious time chasing updates, sorting through emails, and manually monitoring closing stages. Endpoint addresses these inefficiencies by providing real-time notifications of pivotal moments during the title and settlement process, reducing notable delays.
“I can't stress enough that communication and response time are vital,” McClaney said. “Endpoint makes it convenient for the agents and the parties involved to quickly reach a representative.”
When asked what she values most about the Endpoint experience, McClaney noted that she can easily access documents directly from the Endpoint app at any time. This acts as another way to enhance communications, as she doesn’t have to call a title company anytime she needs to find a document related to a current or past transaction.
Since working with Endpoint, the Pathway team has reported a very positive experience.
“The Endpoint team has top-tier communication, and we’ve experienced a 100% successful closing rate. We have never had to cancel or transfer a transaction from Endpoint due to title errors or communication issues,” said Mark Howell, acquisitions manager at Pathway.
McClaney stated that she has always reached someone quickly when needed. The team responds quickly via email and phone, which has kept Endpoint at the top of their preferred list.
The Pathway team attributes their ongoing success with Endpoint to the "minimal-to-almost-zero error rate in documentation and recording," highlighting the crucial role of accuracy in preventing delays and enhancing efficiency, according to Howell.
“The Endpoint team has top-tier communication, and we’ve experienced a 100% successful closing rate. We have never had to cancel or transfer a transaction from Endpoint due to title errors or communication issues.”
Together, Pathway Homes and Endpoint have closed deals successfully by prioritizing communication, efficiency, and a standardized closing process across transactions. Both teams have achieved remarkable success in closing deals swiftly and accurately, with an exceptionally high success rate and reduced errors.
The commitment to excellence and the alignment of goals between Pathway Homes and Endpoint has improved Pathway’s closing experience and elevated the standards of reliability and trust within the industry. This collaborative effort is a testament to the power of effective communication and strategic relationships in driving mutual growth and success in the real estate landscape.
To learn more about working with Endpoint to close investor deals, visit endpoint.com/investors.
Transaction coordinators at investment firms often spend precious time chasing updates, sorting through emails, and manually monitoring closing stages. Endpoint addresses these inefficiencies by providing real-time notifications of pivotal moments during the title and settlement process, reducing notable delays.
“I can't stress enough that communication and response time are vital,” McClaney said. “Endpoint makes it convenient for the agents and the parties involved to quickly reach a representative.”
When asked what she values most about the Endpoint experience, McClaney noted that she can easily access documents directly from the Endpoint app at any time. This acts as another way to enhance communications, as she doesn’t have to call a title company anytime she needs to find a document related to a current or past transaction.
Since working with Endpoint, the Pathway team has reported a very positive experience.
“The Endpoint team has top-tier communication, and we’ve experienced a 100% successful closing rate. We have never had to cancel or transfer a transaction from Endpoint due to title errors or communication issues,” said Mark Howell, acquisitions manager at Pathway.
McClaney stated that she has always reached someone quickly when needed. The team responds quickly via email and phone, which has kept Endpoint at the top of their preferred list.
The Pathway team attributes their ongoing success with Endpoint to the "minimal-to-almost-zero error rate in documentation and recording," highlighting the crucial role of accuracy in preventing delays and enhancing efficiency, according to Howell.
Let’s discuss how our custom solutions can integrate with your business to become your resource for all things closing. Submit your preferred contact information and a member of our team will contact you within one business day.
